Thank you for shopping at Damentrachtenmieder! We want you to be completely satisfied with your purchase, but if for any reason you are not, we offer a straightforward return and refund process. Please take a moment to review our policy.
1. Return Eligibility
You may return most items within 30 days of receiving your order for a full refund or exchange. To be eligible for a return, the following conditions must be met:
- The item must be unused and in the same condition that you received it.
- The item must be in the original packaging, with all tags, labels, and accessories included.
- The item must not be a final sale or non-returnable item (e.g., underwear, swimwear, personalized items).
2. How to Return an Item
To initiate a return, please follow these steps:
- Contact us: Email us at [email protected] with your order number and the item(s) you wish to return.
- Return Authorization: Once your return is approved, we will provide you with a Return Authorization (RA) number and instructions on how to send your items back to us.
- Package the Item: Carefully pack the item(s) in the original packaging to prevent damage during transit. Include your RA number and order details inside the package.
- Ship the Item: Send the package back to the address provided in your Return Authorization.
3. Refunds
Once we receive and inspect your returned item, we will process your refund. Refunds will be issued to the original payment method within 7-10 business days after we receive the returned item.
- Shipping fees are non-refundable, except in cases where the item received is damaged or incorrect.
- If you received a defective or incorrect item, we will cover the return shipping costs.
4. Exchanges
If you would like to exchange an item for a different size or color, please contact us at [email protected] to initiate the exchange process. Exchanges are subject to product availability.
5. Non-Returnable Items
The following items are non-returnable and non-refundable:
- Gift cards
- Personalized or custom-made items
- Intimate items such as underwear or swimwear (for hygiene reasons)
- Sale or clearance items marked as final sale
6. Damaged or Defective Items
If you received a damaged or defective item, please contact us at [email protected] within 7 days of receiving your order. We will assist you in resolving the issue and provide a full refund or replacement if necessary.
7. Shipping Costs
Customers are responsible for the return shipping costs unless the return is due to an error on our part (e.g., incorrect or defective items). We recommend using a trackable shipping service to ensure that your return reaches us safely.
8. Contact Us
If you have any questions or concerns about your return or refund, please contact us at:
Email: [email protected]
We are committed to providing excellent customer service and making your return and refund process as smooth as possible.